Privacy policy

CHOCOLATERIE PATISSERIE LUCAS undertakes to protect and respect the privacy of any person seeking information on our site, in order to provide them with a personalised, high-quality and relevant response.

This confidentiality and personal data management policy describes how CHOCOLATERIE PATISSERIE LUCAS collects and uses your data when you use this website.

The website chocolaterie-lucas.fr is operated by CHOCOLATERIE PATISSERIE LUCAS, 5 RUE DU MOULIN 68640 WALDIGHOFEN.

CHOCOLATERIE PATISSERIE LUCAS implements internal procedures designed to protect all your data against any malicious use or use that does not comply with the previously defined purpose of processing.

CHOCOLATERIE PATISSERIE LUCAS works with other independent companies or individuals who provide certain services on our behalf, such as :

• The provision of services ;
• Sending electronic mail ;
• Deletion of information and/or anonymisation of our customer lists;
• Analysis of our databases ;
• Provision of search results and links ;
• Content transmission.

When choosing our partners, we ensure that they comply with the provisions of the laws on the protection of personal data and with this policy.

THE PERSONAL DATA WE MAY COLLECT

In order to provide you with a personalised and relevant response, we need to know who you are. We therefore collect and process the personal data that you provide to us, in particular your first name, surname, postal address, e-mail address and telephone number, when using the services offered on our website, including but not limited to the following:

• You can fill in the forms on this page;
• Content of correspondence ;
• Use of social networks or other platforms;

In addition, the use of our website leads to the automatic collection of the following personal data:

• Technical information, including IP address, connection information, geographical and demographic information, browser type and version, time zone setting, language, browser plug-in types and versions, operating system and platform;
• Information about your visit, including the full URL of clicks from, through and to our website as well as the date and time of the visit;
• The pages you have consulted or searched for, page response times, download errors, duration of visits to certain pages, information about interaction on the page, such as scrolling, clicks and hovers, and the methods used to leave the page.

We may also collect personal data from trusted third-party partners and suppliers, such as technical services, analysis providers, search information providers or other service providers.

Lastly, consultation of our site requires the use of cookies or other tracking technologies from third parties. We therefore invite you to read our cookie policy presented below.

THE PURPOSE OF PROCESSING YOUR PERSONAL DATA.

Your personal data may be processed for the following purposes:

• Respond to your requests for quotes or information;
• To enable you to benefit from our services via our website, internal operations, support, data analysis, testing, research, security and statistics;
• Communicating information about services;
• Conduct surveys, including satisfaction surveys;
• To improve our website, in particular in order to provide relevant, entertaining and effective content on all the media through which you access our site;
• Comply with legal and regulatory requirements.

For any specific processing purpose, we will need to inform you and request your consent, which may be withdrawn at any time.

We will retain and use your personal data for as long as is reasonably necessary to:

• To achieve the processing purposes described above;
• Meeting our legal obligations;
• Resolving disputes and enforcing our agreements;
• Once the purposes of processing have been fulfilled, our obligations have been met, and/or after a prolonged period of inactivity on your account, your personal data will be deleted, unless you expressly request otherwise.

YOUR RIGHTS AND CHOICES

You have a right to request the portability of your personal data, a right to information, access to your personal data, rectification or deletion, and limitation or opposition to processing in certain cases, rights that you may exercise at any time free of charge by sending a letter to CHOCOLATERIE PATISSERIE LUCAS, 5 RUE DU MOULIN 68640 WALDIGHOFEN.

Your rights may include:

• Request a copy of the personal information held by CHOCOLATERIE PATISSERIE LUCAS about you, the purpose of the processing, the correction or updating of incorrect data, information about the recipients of your personal information and the blocking and deletion of personal information;
• Similarly, if you have any questions about the protection of your personal data, or if you wish to contact one of our data controllers, please send us a detailed message to the address given above, and we will do our best to reply. If your request is not sufficiently precise, please note that we will not be able to process it within a reasonable time.

CHANGES TO OUR POLICY

Any significant changes we may make to our security and privacy policy in the future will be posted on this page before the change becomes effective. Please check back frequently for updates or changes to our security and privacy policy. These changes will come into effect as soon as we have obtained your consent, if required, in accordance with local law. If you do not agree or consent to these updates or changes, please do not use our platforms.

CONTACT

Questions, comments and requests concerning this privacy policy are welcome by submitting a request to the following postal address

Our postal address is :

CHOCOLATERIE PATISSERIE LUCAS
Personal Data Delegate
5 RUE DU MOULIN 68640 WALDIGHOFEN

Cookie management policy

In this policy, we use the term “cookies” to refer to cookies and other similar technologies covered by the EU Directive on privacy and electronic communications.

WHAT IS A COOKIE?

Cookies are small data files that your browser places on your computer or device. Cookies help your browser to navigate a website and cookies themselves cannot collect information stored on your computer or in your files.

When a server uses a web browser to read cookies, these can help a website to provide a more user-friendly service.

To protect your confidentiality, your browser only allows a website to access the cookies it has already sent you.

WHY DO WE USE COOKIES?

We use cookies to learn more about your interaction with our content and to help us improve your experience when you visit our website.

Cookies remember the type of browser you are using and any additional browser software you have installed. They also remember your preferences, such as language and region, which remain your default settings when you return to the website. Cookies also allow you to rate pages and fill in feedback forms.

Some of the cookies we use are session cookies, which are temporary and disappear when you close your browser. Others are persistent cookies, stored on your computer for a longer period. In the case of cookies used to measure the audience, the information will be kept for no longer than six months, after which the data will be rendered anonymous.

HOW ARE THIRD-PARTY COOKIES USED?

For some of the functionality within our websites, we use third party suppliers, for example, when you visit a page containing embedded videos from YouTube or links to this site. These videos or links (and any other content from third party providers) may contain third party cookies and you can, if you wish, check the policies of those third party websites for information on their use of cookies.

HOW TO REJECT AND DELETE COOKIES

We do not use cookies to collect personally identifiable information about you. In addition, and in accordance with the provisions of the General Regulation on the Protection of Personal Data, which came into force on 25 May 2018, you have a right to request the portability of your personal data, a right to information, access to your personal data, rectification or deletion, and to limit or object to processing in certain cases. In this respect, we invite you to read our Privacy Policy.

If you wish, you can choose to reject or block cookies set by CHOCOLATERIE PATISSERIE LUCAS or the websites of any third party suppliers by modifying your browser settings – please consult the Help function in your browser to find out more.

Please note that most browsers automatically accept cookies and if you do not wish cookies to be used, you may need to delete or block cookies yourself.

You can also visit www.allaboutcookies.org to find out how to delete or reject cookies and obtain further information on cookies in general. For information on the use of cookies in mobile phone browsers and how to reject or delete cookies, please consult your phone’s manual.

Please note, however, that if you reject the use of cookies, you will still be able to visit our websites but some of the functionalities may not function properly.

SESSION COOKIES

These cookies are used to store information about sessions. Web pages have no memory. Session cookies allow website owners to track the movements of users visiting the website from one page to another in order to avoid asking them for the same information they have already given the site. Session cookies are deleted when you close your browser.

PREFERENCE COOKIES

During a visit to the website, these cookies are used to store information about the type of browser used and any additional browser software installed. They also store preferences selected when personalising the website, such as location, language or preferred fonts. These preferences are stored using persistent cookies, and the next time the user visits the site, they will not have to set them again.

FORM DATA COOKIES

These cookies are used to store information provided by users when they fill in forms and press the Save button. The data stored is only used to fill in form fields when the user returns to the same page.

ANALYTICAL COOKIES

These web analysis cookies help us to learn more about your interaction with our content so that we can improve the presentation of our site. They collect information about how visitors use our site, the website from which the user came, the number of visits by each user and the length of time a user spends on the site.

This information does not record data specific to the individual user, but is used to compile web usage statistics in summary form.

We use Google Analytics. Please see the Third-party cookies section for more information.

THIRD-PARTY COOKIES

Below is a list of the third-party cookies we use on our website. If you would like more information about these cookies and how to reject or delete them, please consult their individual privacy policies using the links provided.

GOOGLE ANALYTICS

This web analysis cookie collects information on how visitors use our site, the website from which the user came, the number of visits by each user and the duration of a user’s visit to the site. This information does not record data specific to the individual user but is used to compile web usage statistics in summary form.

How to reject or delete this cookie

YOUTUBE

We embed or link to YouTube videos on our website. As a result, when you visit a page with content embedded from or linked to YouTube, you may encounter cookies from these websites.

To find out more, please consult the privacy policy of the third-party website here.

These services may collect information sent by your browser as part of a request for a web page, such as cookies or your IP request.

For more information on how Google Analytics collects and uses your information, please refer to their privacy policies.